Please allow three business days to process your order. Expect an email within 3 business days to let you know your order is on the way.
XENONBOARDS.COM will not deal with or provide any services and/or products to sanctioned countries in the country of Poland.
Orders are generally shipped within one week using UPS or DHL. The shipping fee will vary based on the country the product is shipped to.
DOMESTIC SHIPPING RATES AND ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
INTERNATIONAL SHIPPING RATES
Currently, we offer shipping to the US and Canada at a standard rate of 130EUR per board and shipping within the EU at 25EUR per board. Bulk orders will offer lower rates. At this time, we do not ship out of these regions. Delivery times will vary greatly depending on the destination for shipping but we will do our best to get you your board as soon as possible.
IMPORT DUTIES AND CUSTOMS, TAXES
Your order may be subject to import duties and taxes (including VAT), which are incurred once your shipment reaches your destination country. Xenon Boards is not responsible for these charges if they are applied. They are your responsibility as the customer. We recommend you contact your local government agency to know the customs, fees, duties and taxes for your country.
PAYMENT CONFIRMATION SERVICES
You will receive an email with payment confirmation when the online payment is completed. Multiple transactions may result in multiple postings to the card holder’s monthly statement.
REFUNDS, RETURNS AND EXCHANGES
If you are unhappy with your purchase you have 14 days from the purchase date to return or exchange your order. You have a further 14 days to return the unused item(s) in its original condition and with the packaging intact for a full refund.
Please bear in mind that items that are unwanted or ordered in customer error will not be refunded postage costs.
When returning an item, please complete the online form on this site or place a note in the parcel with the following information:
- Your complete name
- Order/Confirmation number
- Reason for return:
- Wrong Size
- Wrong product was sent
- Product is defective (please see Waranty page)
- Product was damaged in shipping
- Whether you would like to exchange it or return it
- What you would like to exchange it to (if making an exchange)
Xenon Boards will not be responsible for any delays in returns and exchanges if this information is not provided and enclosed.
Please note that if good are not returned in the condition in which you received them we reserve the right to refuse such items.
Any item returned to us is at your own risk and cost. Please note that we will not be liable for any loss or damage to any returned items in transit and products remain your property and responsibility until we receive them. If returned items are lost or damaged in transit, we will have to charge you or not refund you any amounts attributable to such loss or damage. Please send any items you intend to return in the original packaging.
Xenon Boards represented by H&S WATER SPORTS SPÓŁKA Z OGRANICZONĄ based in Poland, Tyniecka 38A 02-621 Warszawa, Polska, hereby is herein referred to as “Xenon Boards”.